Refund Policy

We want you to be satisfied and hence all plans purchased on the reekroot platform are eligible for refund, provided the request meets the guidelines in our refund policy.

How to request for a refund?

  1. Now you can directly raise a support ticket for refund on the dashboard Support contact number. Click the contact number, explain your issue. Our support team will reach out to you within 24 hours to resolve the issue
  2. Via whatsapp Chat support on website (www.reekroot.com) during business hours (Mon-Fri: 10am-6pm).
  3. Via E-mail:[email protected]
  4. Via customer support call at 88666 29090

After you’ve submitted your refund request, you will also be sent an email confirming that your request has been processed.

Am i eligible for refund?

You are eligible for a refund if:

  1. Your Purchase was made within 365 days.
  2. Your profile is verified and adheres to the reekroot policies. Read more about it here
Wallet Coporate
If you have purchased the plan directly from our website 100% of the plan purchase amount if you are is eligible 100% of the plan purchase amount If you are is eligible
In case you have purchased the plan through our sales team You will receive the complete amount remaining in your wallet.

Additionally, If you have received calls from irrelevant candidates, or have issues with candidate quality in the database, our team will verify the cases and the amount deducted will also be refunded		 The refund will be calculated based on the number of days remaining in your plan validity and will be processed provided the number of responses received is half of the committed response for the plan purchased.

Additionally, If you have received calls from irrelevant candidates, or have issues with candidate quality in the database, our team will verify the cases and the amount will also be refunded (₹50 per call, ₹5 per Database unlock)

Frequently Asked Questions

How many times can I request a refund?

You can request a refund only Once per plan.

How much time it will take for a refund to be processed?

Once the request has been validated by our team, we will process your refund immediately. The amount will be credited to your original payment method within 4-5 business days, depending on your bank and payment method

In what cases reekroot is not liable for any replacements/recovery/liability?

  1. Employee leaving
  2. Employee misconduct
  3. Employee background verification
  4. Employee criminal activities

What is reekroot blacklisting policy?

Any company which falls under the following categories is considered blacklisted:

  1. Consultancies
    1. Employers who are hiring for other employers.
    2. Employers who are charging money.
  2. Vulgar Jobs
    1. Employers posting obscene jobs.
    2. Employers posting jobs requiring personal favors.
    3. Employers posting jobs involvement in human trafficking.
    4. Employers posting any religious, sexual, or politically motivated jobs.
  3. MLM Jobs
    1. Employers posting jobs to promote, and sell products.
    2. Employers attract candidates to work on pyramid schemes.
  4. Click Bait Jobs
    1. Employers falsely mention the job details to attract candidates.
    2. Employers spreading misinformation.

When you purchase a plan from reekroot you automatically agree with the statements listed above and the refund policy.