We want you to be satisfied and hence all plans purchased on the reekroot platform are eligible for refund, provided the request meets the guidelines in our refund policy.
After you’ve submitted your refund request, you will also be sent an email confirming that your request has been processed.
You are eligible for a refund if:
|If you have purchased the plan directly from our website||100% of the plan purchase amount if you are is eligible||100% of the plan purchase amount If you are is eligible|
|In case you have purchased the plan through our sales team||You will receive the complete amount remaining in your wallet.
Additionally, If you have received calls from irrelevant candidates, or have issues with candidate quality in the database, our team will verify the cases and the amount deducted will also be refunded
|The refund will be calculated based on the number of days remaining in your plan validity and will be
processed provided the number of responses received is half of the committed response for the plan
Additionally, If you have received calls from irrelevant candidates, or have issues with candidate quality in the database, our team will verify the cases and the amount will also be refunded (₹50 per call, ₹5 per Database unlock)
How many times can I request a refund?
You can request a refund only Once per plan.
How much time it will take for a refund to be processed?
Once the request has been validated by our team, we will process your refund immediately. The amount will be credited to your original payment method within 4-5 business days, depending on your bank and payment method
In what cases reekroot is not liable for any replacements/recovery/liability?
What is reekroot blacklisting policy?
Any company which falls under the following categories is considered blacklisted:
When you purchase a plan from reekroot you automatically agree with the statements listed above and the refund policy.